What the Consular Officer can or cannot do, and information for Singaporean travellers in New Zealand
Frequently asked questions on what the Consular Officer can or cannot do, and information for Singaporean travellers in New Zealand.
Last updated 25 November 2025
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What the Consular Officer can do
Provide information, advice and consular assistance.
Issue emergency travel document if you lose your passport.
Request financial assistance on your behalf from your friends or relatives
Notify your next-of-kin in the event that you are injured or arrested abroad.
Provide a list of officially registered lawyers or translators if required.
Assist in the arrangements for the return of the remains and personal belongings of a deceased Singaporean to Singapore.
Assist you during emergencies such as natural disasters or civil disorder.
Certification of documents as a Notary Public.
What the Consular Officer cannot do
Pay your medical, hospital, legal, accommodation, travel or other bills.
Provide loans or cash.
Post bails or pay fines on your behalf.
Intervene in the foreign judicial process if you have been detained, or your civil or commercial disputes.
Provide legal advice or initiate court proceedings on your behalf.
Act as your guarantor or sponsor.
Arrange accommodation or employment for you.
Provide translation, mail-forwarding, telephone, or other personal services
What should you do while in New Zealand
Obey the laws and respect the local customs.
Take special care of your passport and other documents of identification and keep them in a safe place.
Don’t carry too much cash or other valuables.
Always take care of personal safety and security.
Never carry packages through customs on behalf of other people.
Check out the customs regulations concerning import and export of items.
If you plan to drive in New Zealand, be sure that you carry your valid Singapore driver’s licence/an international driving licence. This will enable you to drive in New Zealand for a maximum period of one year from the date of your arrival.
Make sure you know the New Zealand Road Rules
Stay in touch with your family in Singapore and inform them of any change in your itinerary or contact details.
What should you do if arrested
If you are arrested and charged with an offence when you are in New Zealand, remain calm and co-operative. Request the authorities to inform the Singapore High Commission. Due to New Zealand's strict privacy laws, the High Commission would not be notified of your arrest unless you provide consent for consular assistance.
What should you do if your passport is lost/stolen
First, make a report to the local police and obtain a copy of the report. Next, apply for a Document of Identity (DOI) on ICA's e-Service. After ICA has given the necessary approval, the Singapore High Commission will contact you to verify your identity and issue you with the DOI.
You are encouraged to carry photocopies of your passport and NRIC when travelling overseas in the event that your original identification and travel documents are lost or stolen.
What should you do if you lose your money and valuables
Make a report with the local police station and obtain a statement. You can arrange for your family and friends to remit funds to you through a bank.
What should you do if injured or sick
If you have an emergency and need a quick response from the Police, the Fire Service, Ambulance or Search and Rescue, dial 111. This is a free phone call if you are in New Zealand. If you feel unsure about your health, you can call the New Zealand Healthline for a free consult at 0800 611 116. Should you require assistance to notify your next-of-kin of your condition, please request the authorities or medical personnel to inform the Singapore High Commission. Due to New Zealand's strict privacy laws, the High Commission would not be notified unless you provide consent for your location and condition to be provided to us.
What should you do if a Singaporean dies in New Zealand
Get in touch with the Singapore High Commission with the details of the deceased and location of the incident. You may also refer to the attached guide: A Guide for Bereaved Families [{DF, 136.90 KB].
What should you do in the event that a disaster or civil disorder occurs
Monitor the local news and heed the instructions of the local authorities. If you did not eRegister with the Ministry of Foreign Affairs prior to your travel, please immediately get in touch with the Singapore High Commission with your name, NRIC, contact details and location.
Registration in New Zealand
All Singaporeans travelling or resideing overseas are encouraged to register with the Ministry of Foreign Affairs via eRegister so that we can provide assistance in times of emergency. The registration will also facilitate dissemination of information on events organised by the High Commission. All information provided would be kept confidential.